Recently I delivered a series of videos to a client, and the audio didn't pass their QC software, but I haven't quite pinpointed why.

I exported the videos as H.264s with the audio as AAC, 48000 Hz, 320kbps, but they're claiming that the files are 41000 Hz and 128Kbps. In quicktime, it shows the files as 48000 Hz, and I double checked the preset I used and it says 320kbps.

My guess is that media encoder is doing a variable rate, so the kbps occasionally drops below 320Kbps and it flags their QC. Does that sound right? If so how do I make it constant? I don't see an option anywhere.

I also can't find any Mac software that will preform a QC on the files and show the audio bitrate. Does anyone have any recommendations? Thanks.

Hi Toby,

Do you know if this issue was resolved ?

Thanks

Mmmh, I didn't follow that route any longer after posting the issue 3 years, so no longer relevant for me, but thanks for enquirying.

Adobe has removed the H264 MOV encoding option. Unfortunately our clients still require this format. One is a large multinational bank. Others include Playback Operators at large National Sales meetings.

Adobe, you say you removed it because Apple doesn't support it. But we think that polling the users if it was needed would be far more important. Just like you have DVD encoding, and tons of other weird and little used formats, I can't for the life of me understand why you removed this much more popular format. We are paying for subscriptions and you just lengthened our work process. NOW, we must export a high res file and re-encode it in QuickTime OR load the last version.

Does anyone else have this issue besides the corporate editors we know in Chicagoland?

PLEASE return the option to encode in H264 MOV format.

Hello, My media encoder keeps crashing mid render. I'm trying to render 360 video at 5k. The only plugin that I used was Mocha VR.

It won't open when I select export media in adobe premiere. I have to manually open it in ME. Below is my crash report. Is there any other information I should provide when submitting a crash report like this?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="Adobe Media Encoder" applicationVersion="12.1.2" build="69">

<time year="2018" month="9" day="2" hour="21" minute="23" second="58"/>

<user guid="efd73655-731e-42cd-8e0e-cffb0d36ce49"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="48822" machine="Intel(R) Core(TM) i7-7800X CPU @ 3.50GHz" model="Intel64 Family 6 Model 85 Stepping 4" cpuCount="12" cpuType="8664" cpuFreq="3504 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF9282F836E">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF9282F836E" symbolname="StLock::IsLocked"/>

<stackStatement index="1" address="0x00007FF9282FD2CC" symbolname="StLock::IsLocked"/>

<stackStatement index="2" address="0x00007FF9282FD54E" symbolname="StLock::IsLocked"/>

<stackStatement index="3" address="0x00007FF928250C99" symbolname="StLock::IsLocked"/>

<stackStatement index="4" address="0x00007FF92825106A" symbolname="StLock::IsLocked"/>

<stackStatement index="5" address="0x00007FF928BEBB1B" symbolname="XSyncThread::GetThreadID"/>

<stackStatement index="6" address="0x0000000058962FDF" symbolname="endthreadex"/>

<stackStatement index="7" address="0x0000000058963080" symbolname="endthreadex"/>

<stackStatement index="8" address="0x00007FF98FCD3034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="9" address="0x00007FF9900C1431" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000002DAA548030"/>

<register name="RCX" value="0x00000000711C1A80"/>

<register name="RDX" value="0x0000000000000855"/>

<register name="RSI" value="0x0000000000000855"/>

<register name="RDI" value="0x0000002DAA548870"/>

<register name="RSP" value="0x000000007953EA20"/>

<register name="RBP" value="0x0000000000000780"/>

<register name="RIP" value="0x00007FF9282F836E"/>

<register name="EFL" value="0x0000000000010297"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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Having issues currently with AE 2018 (updated) and ME 2018 (updated) Encoder just will not work as people have mentioned above.

FIxes i have tried...

1 BEST OPTION. Restart machine.... stupid that we have to do this..(sames as using the .old)

2 Resetting to factory install for encoder and AE. (google resetting after effects on start up and ME)

3 Re import your AE file into a fresh AE file and render a fresh.

4 Render as AVI and use Handbrake to encode down.

5 Turn off GPU encoding and use "Murcury playback" and "software rendering" inside encoder.

All of these are not guaranteed to fix the issues and its so frustrating.

Wasted 8hours today trying to fix. In a busy industry where we pay for the software monthly we should have usable software. Without rendering out we don't have a usable end product... if not fixed we should be refunded.

Hope you guys solve your issues.

Adobe...please listen and fix...and test.

Does Adobe every actually plan on addressing this, because it happens all the time to me. It is so annoying.

Dear forum,

we are planning a small transcoding farm using several Adobe Media Encoders and a thiry-party tool called Helmut IO (Remote Node Renderer) from Moovit. The Helmut-tool is managing the jobs from watchfolders and Premiere client panels and assigns them to an idle encoding node.

On the one hand I am very happy to find that AME runs fine on any machine I have tried so far, on the other hand I would like to know whether there's an optimal hardware choice for AME. So far the AME is running ok on HP Z800 (with Quadro4000) and HP DL360G7 (without GPU).

I my mind I would go with some sort of server hardware and a GPU, but I have not figured out yet what codecs are significantly accelerated with a CUDA-compatible card. Since the CS6 times have passed and not only Quadro-cards are supported, a regular GTX-card should do well. In terms of CPU, Adobe recommends less cores and higher frequency.

If anyone has some input on that issue I would greatly appreciate it.

Best Regards,

Silvan

4k MXF footage from Varicam.

Couldn't batch export or make proxies out of premiere 2018 to encoder 2018.

Couldn't batch export or solo export in standalone Encoder 2018

Could export solo from premiere 2018, but needed to make proxies for producer.

Opened encoder 2017 batch export worked perfectly.

Adobe is becoming garbage.

Please stop releasing updates that are so buggy they are unusable.

Thank you in advance for your cooperation.

Hello,

I have lost the option to use TS multiplexer in the 2018 AME. I was using version 2017.1.2 (Build 11.1.2.35) AME for a years. My preset is based on a H.264 Blu-ray format. My presets for daily workflow have migrated to AME 2018. However, some of my presets no longer encode a .m2t file. They are demuxed .wav and .m4v. I need to encode .m2t files for my media server. What has changed and why? Any help would be great. I can email you my preset to make this clear if need be.

Thank you!

Same issue, was fine till I updated 09-04-2018. Have uninstalled both AME & AE, reinstalled. still didn't work.

Well, this is embarrassing.

All I needed to do was update the OS and everything is just fine.

At least it seems to be for me.

Encoder 2018 is making proxies as I type.

Sorry Adobe.

Hi there.

I wanna set footage setting in ExtendScript.

Concretely, I wanna change frame rate from 29.97 to 30.00 in source footage.

In GUI, it will change the items as below.

Now, I added line as below in my source code.

const xxxx = enc.setFrameRate(30);

But it didn't work.

Does anyone know that could set footage setting in ExtendScript?

So far so good. The only problem I get with it though is that I get this warning in AME after rendering in the log file: "File importer detected an inconsistency in the file structure of test.mp4.  Reading and writing this file's metadata (XMP) has been disabled."

Are you on windows or on Mac?

Adobe uses h.264 in a .mp4 wrapper. One thing you can try is just to rename the .mp4 extension to .mov and see if that works, as is often does.

I you need h.264 in a .mov wrapper you could install an older version of Media Encoder, but the quality of the MOV h.264 was never great.

2018!

Same. Did you find a solution?

Did you fix the issue? I have been having this issue for a few months too, but I think I figured it out. What the problem was is with AE's, PR's and AME's latest updates breaking GPU accelerated rendering for certain older cards. For instance, I have an EVGA GTX 950 SC, and what I noticed in the logs was very peculiar. I noticed that renders were returning errors and frames weren't being rendered. What I decided to try was to go into my AE project (works for Premiere Pro too) and go to my project settings and set it to software only opposed to Cuda accelerated. Then I brought the project over to AME and did the same by changing it to software only also. Then I rendered that same project and voila! Problem solved!! I have had this issue for months and it had set me back so far, but finally. The renders might take a little bit longer, but at least they will render. I really hope Adobe jumps on this problem since it is pretty widespread.

Whenever we batch audio files to MP3 about 25% of the files will be glitched and we cannot find a pattern. This happens in AME on any type of machine using the same MP3 Audio preset. The type of glitch Parallel Encoding settings is pretty consistent:

• scrambling the audio so the last half is spliced into the beginning
• adding a hiccup/pop at the very end of the file
• speeding up the entire audio file

I've tried a number of fixes like turning off the “Enable Parallel Encoding”, trying different machines etc to no avail.

Anybody else have this issue?

Hi. Does AME support WebM VP8 with alpha? I found a free download, but it did not generate a transparent video. Is there any supported way to generate WebM, VP8, with transparency/alpha?

I ask for this format in particular because I am using Character Animator to generate a flat 2D video which I was going to try importing into a 3D model in Unity 3D and try to generate a 360 view video with all the perspectives etc correct. But Unity 3D seems only to support WebM VP8 with alpha (and and apple format, but I am on Windows). So I can import the video, but its on a black background.

I have seen suggestions of using online converters to generate another format and convert it later, but was hoping to avoid the extra step.

Also comments on the GitHub free project helpfully saying "its open source - if you want alpha support, fix the code yourself". Umm, I am not at the skill level to rewrite the code of video codecs!!

Just wondering if any plans from Adobe to get WebM VP8 added natively.